- First step
- Free online eligibility assessment
- Who decides
- A licensed clinician in your state
- Medication
- Filled and shipped by a licensed U.S. pharmacy
- Not for
- Emergencies, urgent care or under-18s
Who HealifyMD is built for
We focus on adults in their 40s, 50s and beyond who want help with changes that tend to show up in midlife: weight that no longer responds to old habits, perimenopause and menopause symptoms, lower testosterone, shifts in sexual function, fatigue and questions about healthy aging.
We only treat adults 18 and older. We do not provide pediatric care, emergency care, urgent care or general primary care, and we work best alongside the doctor you already see rather than instead of them.
The five steps, one at a time
Knowing the order helps you plan, especially if your clinician needs labs before deciding anything.
- Online assessment: you answer questions about your symptoms, goals, medical history and current medications. It is free and does not commit you to anything.
- Clinician review: a clinician licensed in the state where you are located reviews your answers and decides what information is still needed, often including a baseline lab panel.
- Visit: you meet with your clinician by video or online visit to talk through options, risks and alternatives.
- Personalized plan: if treatment makes sense, your clinician writes a prescription that a licensed U.S. pharmacy fills and ships to you, often from a compounding pharmacy.
- Follow-up: your clinician checks in on how you feel, reviews side effects and repeat labs, and adjusts or stops treatment as needed.
How eligibility is decided
Eligibility is decided treatment by treatment, not once for the whole platform. Someone may be a reasonable candidate for hormone therapy but not for a GLP-1, or the other way around. Your clinician looks at your history, medications, labs and goals before deciding.
Common reasons a clinician may decline or delay a treatment include pregnancy or breastfeeding, certain cancers or heart conditions, medications that interact, missing baseline labs or a problem that needs a hands-on exam. When that happens, you should get a clear explanation and, where possible, a suggestion for where to go next.
Where your clinician must be licensed
Under federal telehealth guidance, clinicians generally must be licensed in the state where the patient is physically located during the visit. That is why we serve only states where our clinicians hold licenses, and why you should tell us if you move or will be in a different state for a visit.
You can check the current list on our states-we-serve page before you start.
What you pay for and what is free
The eligibility check is free, and there is no membership fee. You pay for the treatments or tests you choose. Lab panels are priced separately from medication. Your exact price is confirmed during the eligibility review, so there are no surprises when your plan is ready.
How to prepare for your first visit
A little preparation makes your visit far more useful. Gather a list of every prescription, over-the-counter medicine and supplement you take, including doses. Pull together any lab results from the past year and note when your symptoms started and what makes them better or worse.
Find a private spot with a stable internet connection, and write down the two or three questions that matter most to you. If you see another doctor regularly, plan to share your HealifyMD plan with them so everyone is working from the same medication list.
What follow-up looks like once you start
Starting a treatment is the beginning of a conversation, not the end of one. Your clinician will usually set a check-in point to review how you feel, any side effects and, for many treatments, repeat labs. Based on that review, your plan may continue unchanged, be adjusted, switch to a different option or stop.
Between visits, you can message your care team with questions or report a side effect. If something feels wrong, tell us rather than changing your dose on your own. Agreeing in advance on what success looks like, whether that is better sleep, fewer hot flashes or a lab value moving in the right direction, makes those reviews much more useful.
What HealifyMD does not do
We cannot examine you in person, perform procedures or handle emergencies. If you have chest pain, trouble breathing, signs of a stroke, a severe allergic reaction or thoughts of harming yourself, call 911 or go to an emergency department. Our clinicians may also refer you for in-person care when a problem is outside what telehealth can safely address.
Common questions
How long does the online assessment take?
Most people finish it in a few minutes. You can be thorough, since more detail helps the clinician give a better answer.
Do I need a referral from my doctor?
No. You can start the assessment on your own, though we encourage you to keep your regular doctor informed.
Can I ask for a specific medication by name?
You can ask, and your clinician will discuss it. The final decision rests with the clinician, who may suggest a different option or none.
Can I use lab results from my own doctor?
Often, if they are recent and include the markers your clinician needs. Some treatments may still require additional tests.
What if I move to another state?
Let us know as soon as possible. Your care can continue only if a clinician licensed in your new state is available.
Can two people share one account?
No. Each person needs their own assessment, record and clinician relationship, and prescribed medication is only for the person it was written for.
How soon will I notice a difference?
It depends on the treatment. Some people notice changes within weeks, while hormone therapy and lab-guided plans often take a few months to judge.
Can I stop treatment whenever I want?
Yes, participation is voluntary. Talk with your clinician first, because some medications should be tapered rather than stopped suddenly.
Sources
We cite government agencies, professional societies and peer-reviewed research. See our editorial policy.
- Getting started with licensureU.S. Department of Health and Human Services
- Compounding and the FDA: Questions and AnswersU.S. Food and Drug Administration
- How to Understand Your Lab ResultsMedlinePlus (National Library of Medicine)