Privacy Policy

1. Who we are and what this policy covers

HealifyMD ("HealifyMD," "we," "us") operates the website HealifyMD.com and a related online platform that connects adults with independently licensed clinicians for telehealth care. HealifyMD is a technology and administrative platform. We do not practice medicine. Medical care is provided by independently licensed clinicians and their practices ("Providers"), and prescriptions are filled by licensed pharmacies.

This Privacy Policy applies to information collected through our website, accounts, intake forms, emails and other services that link to it (together, the "Services"). When information you provide is protected health information under the Health Insurance Portability and Accountability Act (HIPAA), it is handled as described in our Notice of Privacy Practices, and that notice controls if it conflicts with this policy.

2. Information we collect

We collect information you give us, information created when you use the Services and information from third parties involved in your care.

Identity and contact information: name, date of birth, email address, shipping address, phone number if you provide one, and the state where you are located.
Health information: answers to intake questionnaires, symptoms, medical history, medications, allergies, lab results, photos you choose to upload, visit notes, prescriptions and messages with your care team.
Payment information: billing details processed by our payment processor. We do not store full card numbers on our own systems.
Account information: login credentials, preferences and communication settings.
Device and usage information: IP address, browser type, device identifiers, pages viewed, links clicked, referring pages and approximate location derived from IP address.
Information from others: lab results from laboratories, prescription and shipping status from pharmacies, and information from Providers involved in your care.
Communications: emails and messages you send to support@healifymd.com or through the platform.

3. How we use information

To operate the Services, including creating your account, confirming eligibility and location, scheduling visits and coordinating with Providers, laboratories and pharmacies.
To support the care you receive from Providers, including sharing your intake and results with the clinician treating you.
To process payments, send receipts and handle billing questions.
To communicate with you about your account, visits, shipments, safety notices and changes to our terms or policies.
To send you educational or promotional messages where permitted by law, which you can opt out of at any time.
To maintain security, prevent fraud and misuse, and troubleshoot problems.
To analyze and improve the Services, using de-identified or aggregated information where practical.
To comply with legal obligations, respond to lawful requests and enforce our terms.

We do not sell your health information. We share personal information only as described here or with your permission:

With Providers who deliver your medical care.
With licensed pharmacies that fill prescriptions and with shipping carriers that deliver them.
With clinical laboratories that perform tests your clinician orders.
With service providers that host our systems, process payments, send communications, provide customer support tools or help us analyze use of the Services. They may use information only to provide services to us and must protect it. Where they handle protected health information, they sign business associate agreements as HIPAA requires.
When required by law, such as in response to a valid subpoena or court order, or to report information as required by public health laws.
To protect the rights, safety and property of you, HealifyMD, Providers or others, including to prevent fraud or address an emergency.
In connection with a merger, acquisition, financing or sale of assets, subject to confidentiality obligations and applicable law.
With your consent or at your direction.

5. Cookies, analytics and advertising

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the Services are used and improve them. You can control cookies through your browser settings; blocking some cookies may affect how the Services work.

We do not use tracking technologies on pages where you enter health information in a way that would disclose that health information to advertising platforms. If we use analytics or advertising tools on our public website, we configure them to limit the information collected. Where required by law, we ask for your consent before using non-essential cookies, and we honor recognized browser opt-out signals such as Global Privacy Control where applicable.

6. Your choices

Marketing emails: use the unsubscribe link in any marketing email or email support@healifymd.com. You will still receive messages about your account and care.
Account information: you can review and update much of your account information in your account settings.
Cookies: adjust your browser settings or use any cookie controls we provide.
Health information rights: see our Notice of Privacy Practices for your rights to access, amend and restrict uses of your health information.

7. Your privacy rights under state law

Depending on where you live, state laws may give you rights over your personal information, including the right to know what we collect, to access it, to correct it, to delete it, to opt out of targeted advertising or sales, and to withdraw consent to the collection or sharing of consumer health data. Some of these rights do not apply to information covered by HIPAA or to information we must keep by law.

To exercise any right, email support@healifymd.com. We will verify your identity before acting on a request, and you may use an authorized agent where state law allows. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision, and we will explain how to contact your state attorney general if you disagree with the outcome.

8. How long we keep information

We keep personal information for as long as needed to provide the Services and for the periods required by law. Medical records maintained on behalf of Providers are retained for the periods required by state medical records laws, which can be many years. When information is no longer needed, we delete or de-identify it using reasonable methods.

9. How we protect information

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls and staff training. No system is perfectly secure. If a breach affects your information, we will notify you as required by law. Please keep your password private and contact us if you believe your account has been compromised.

10. Adults only

The Services are for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, contact us and we will delete it.

11. Location of processing

The Services are provided in the United States, and information is stored and processed in the United States. The Services are not intended for people located outside the United States.

12. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the effective date and notify you by email or through the Services where required. Continuing to use the Services after a change takes effect means the updated policy applies.

13. Contact us

For privacy questions or requests, email support@healifymd.com with "Privacy" in the subject line.

Questions about this page? Email support@healifymd.com.