Welcome to HealifyMD. Here is what happens next.

1. Finish your health intake

If you have not already completed every part of your intake questionnaire, do that first. Your clinician uses it to prepare for your visit and to check whether any treatment you are interested in would be safe for you.

Be specific about medications, supplements, past diagnoses and surgeries. Details that seem minor, such as a past blood clot, migraine with aura, a family history of thyroid cancer or a plan to have children, can change what a clinician is able to recommend.

2. Watch for messages from your care team

After you book, you will receive messages about your visit, any forms that still need signatures and how to join a video appointment if one is required. Check your spam or promotions folder if you do not see them, and add support@healifymd.com to your contacts.

Before your visit you will be asked to review and accept our telehealth informed consent and to acknowledge our HIPAA Notice of Privacy Practices. Both are available to read at any time on our legal pages.

3. Prepare for your visit

A few minutes of preparation makes the conversation more useful:

• Find a private, quiet spot with a reliable internet connection.
• Have your medication and supplement list in front of you.
• Gather any lab reports from the past year, or upload them in advance.
• Write down the two or three changes that matter most to you, and when they began.
• Note your questions, including any concerns about side effects or cost.
• Be ready to confirm the state you are physically in during the visit, since that determines which licenses apply.

4. Your clinician visit

Your clinician reviews your history, asks follow-up questions and talks through what might be going on. Depending on your goals, they may order baseline labs before deciding on treatment. That is common for hormone therapy, testosterone therapy and weight-loss medication, where specific results guide both safety and dosing.

You can expect a straight answer. If treatment does not look appropriate, your clinician will say so and suggest another path, such as more testing, lifestyle changes or care with an in-person specialist.

5. Labs, if ordered

If labs are part of your plan, you will receive instructions for a blood draw, including whether you need to fast and what time of day to go. Some tests, such as testosterone, are most reliable in the morning. Follow the instructions closely, because timing, food, intense exercise and some supplements can affect results.

When results arrive, your clinician reviews them and explains what they mean for your plan. Lab tests are priced separately from treatment.

6. Your plan and your first shipment

If your clinician prescribes a treatment, you will receive a written plan explaining the medication, how to use it, what to watch for and when you will check in next. The prescription goes to a licensed U.S. pharmacy, which ships it to you. Some medications need refrigeration, so watch for delivery notices.

Several HealifyMD medications are compounded. Compounded medications are not FDA-approved and are not the same as branded products. If you have questions about why a compounded option was chosen, ask your clinician.

7. Follow-up and adjustments

Your first weeks on any new treatment are a learning period. Report side effects through your care team messages rather than waiting for your next check-in. Your clinician may adjust your dose, order repeat labs or change course based on how you respond.

Do not change your dose on your own, and do not stop a medication abruptly without asking whether it needs to be tapered.

Keeping your information current

Tell your care team promptly if anything changes: a new diagnosis, a new prescription from another doctor, a planned surgery, a pregnancy or plans to conceive, or a move to a different state. Each of these can affect whether your treatment is still appropriate, how it should be monitored and whether your clinician can continue to treat you where you now live.

If something feels wrong

Your care team is not an emergency service. If you have chest pain, trouble breathing, signs of a stroke such as sudden weakness or facial drooping, severe abdominal pain, a severe allergic reaction or thoughts of harming yourself, call 911 or go to the nearest emergency room. For the 988 Suicide and Crisis Lifeline, call or text 988.